Frequently Asked Questions

TendStay is a subscription-based support service for short-term rental owners. We offer proactive maintenance oversight, high-touch co-hosting support, and a combined premium option that brings both together in one more complete operational model.

Most co-hosting services focus primarily on guest messaging and booking support. TendStay goes further by also helping owners stay on top of maintenance-related needs, recurring upkeep, vendor coordination, appointment scheduling, and operational follow-through. Our model is designed to support both the guest experience and the ongoing care of the property itself.

No. TendStay is not traditional full-service property management. Our model is designed for owners who want stronger support, better organization, and more consistent follow-through without fully handing over control of their property.

TendCare is TendStay’s proactive maintenance oversight service. It helps owners stay organized with repairs, recurring maintenance, vendor coordination, service appointments, and ongoing property care — not only issues caused by guests, but the full maintenance life of the property.

No. TendCare is designed to support much more than guest-related issues. It also helps owners stay on top of recurring maintenance, routine upkeep, service scheduling, vendor coordination, and the many maintenance-related details that help keep a property in strong condition over time.

TendHost is TendStay’s high-touch co-hosting service. It includes fast guest communication, bilingual support, listing oversight, pricing support, and day-to-day hosting coordination designed to help properties run more smoothly and perform more strongly.

Yes. TendStay’s US-based staff offers bilingual support, which can help create a smoother experience for a broader range of guests while adding professionalism and responsiveness to day-to-day communication.

TendElite is TendStay’s premium combined service. It brings together proactive maintenance oversight and high-touch co-hosting support in one more complete solution for owners who want broader operational coverage and a more seamless support experience.

Not necessarily. Some owners already have local vendors, cleaners, and service providers, while others need more guidance and coordination. TendStay is designed to help create more structure, visibility, and follow-through around the support systems connected to your property.

Yes. Depending on the level of service, TendStay can help coordinate maintenance-related appointments, vendor visits, repairs, and service scheduling so owners have better visibility and stronger follow-through across ongoing property needs.

Yes. One of the key benefits of TendStay’s maintenance support is helping owners keep recurring and periodic property needs more visible, organized, and less likely to slip through the cracks over time.

Yes. Fast communication is an important part of TendHost. Prompt replies can help improve the guest experience and reduce the risk of missed booking opportunities.

Yes. TendStay can support listing oversight as part of co-hosting support, helping owners maintain a more polished, responsive, and better-managed presence.

Yes. TendStay includes pricing support as part of the co-hosting side of the service, helping owners maintain stronger oversight of a key part of listing performance.

TendStay is especially well suited for short-term rental owners who self-manage, live far from their property, want better maintenance oversight, value fast guest communication, or feel that standard co-hosting alone is not enough.

Yes. TendStay offers multiple service levels so owners can choose the level of support that best matches their needs, whether that means maintenance oversight, co-hosting support, or a more complete combined solution.

The best way to get started is to explore the available plans or request a custom quote. From there, we can determine the level of support that best fits your property and operational needs.